Refund policy
We want you to be satisfied with your purchase from Mod-5 Designs. If something isn’t right with your order, please contact us and we’ll work with you to resolve it.
Returns
Standard, non-custom products may be returned within 14 days of delivery.
To be eligible for a return, the item must:
- Be unused and in the same condition in which it was received
- Include all original components, if applicable
- Be returned in its original packaging when reasonably possible
- Have a return request submitted within 14 days of delivery
To request a return, contact us at support@mod5designs.com and include your order number and the item(s) you would like to return.
Please contact us before sending an item back. Returns sent without prior authorization may not be accepted.
Custom and Personalized Products
Because custom and personalized products are made specifically to the customer's requested specifications, they are generally not eligible for return or refund unless they arrive damaged, defective, or were made incorrectly.
This includes products made with customer-requested custom text, calibers, ammunition types, dimensions, personalization, or other specifications outside the product's standard available options.
Selecting a standard product option such as an available color, backing type, caliber, or other regularly offered variation does not by itself make an item non-returnable unless the product is specifically identified as custom or personalized.
If you are unsure whether an item is considered custom, please contact us before ordering.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or different from what you ordered, contact us at support@mod5designs.com as soon as possible. Please include:
- Your order number
- A description of the problem
- Photos of the item and packaging when applicable
If we made an error or the product arrived damaged or defective, we will work with you to make it right through a replacement, refund, or other appropriate resolution.
Exchanges
If you would like a different standard product, color, or option, contact us at support@mod5designs.com.
Depending on the situation, we may arrange an exchange or ask you to return the original item and place a new order.
Custom and personalized products are not eligible for exchange unless there is a defect or error with the item received.
Return Shipping
For standard returns that are not the result of a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.
If the return is due to an error by Mod-5 Designs or an item arrived damaged or defective, we will work with you regarding return or replacement shipping.
Original shipping charges are not refundable unless the return results from an error by Mod-5 Designs.
Refunds
Once we receive and inspect an approved return, we will notify you of the status of your refund.
If approved, the refund will be issued to your original payment method. Your bank or payment provider may require additional time to process and post the refund after it has been issued.
Order Changes and Cancellations
We process orders as quickly as possible. If you need to change or cancel an order, contact us at support@mod5designs.com as soon as possible.
If the order has not yet entered production or shipped, we will do our best to accommodate your request. Once a custom or personalized item has entered production, cancellation may no longer be possible.
Orders that have already shipped cannot be canceled and, if eligible, must be handled according to the return policy above.
Questions
For questions about a return, refund, exchange, or specific product, contact us at: