FAQ

Frequently asked questions.

1. Ordering and Payment

What payment methods do you accept?

We accept all major payment methods, including:

  • Credit and Debit cards (Visa, Mastercard, American Express, Discover)
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

All payments are processed securely, and we never store your payment details.


Can I change or cancel my order after placing it?

We process orders quickly to get them shipped as soon as possible. If you need to make changes or cancel your order, please contact us right away at support@mod5designs.com with your order number and request for cancellation.

  • If your order hasn’t shipped yet, we’ll do our best to update or cancel it for you.
  • If your order has already shipped, we’re unable to cancel it, but you can return it according to our Refund Policy once it arrives.

    Refunds for canceled orders are processed back to your original payment method. Processing times may vary depending on your bank or payment provider.

2. Shipping

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the items in your order.

All shipping rates are displayed clearly at checkout before you confirm your order.

How soon will I receive my order?

Standard orders will be processed and shipped usually within 3 business days. Once shipped you can view the tracking details for the estimated delivery date.

Custom orders may require additional processing and will be shipped within 3-7 business days. Once shipped you can view the tracking details for the estimated delivery date.

3. Returns and Exchanges

What is your return policy?

Custom or personalized products may not be eligible for return. Standard products can generally be returned within 14 days if unused and in their original condition. See our Refund Policy for more details.

How do I request a return?

See our Refund Policy for details on requesting a return.

4. Ammo Labels

Can I order a caliber or type that's not listed?

Absolutely! We're happy to create custom labels, just select the custom option and enter the caliber or text you need. Character limits vary by label format.

Can I leave the grain weight blank?

Sure. Leaving the grain-weight field blank creates a more flexible label that can be used for multiple loads of the same caliber and ammunition type.

Are the labels stickers?

The labels are 3D-printed ASA plastic approximately 1/8" thick making them a rigid part rather than a printed vinyl sticker. The adhesive backing option allows for the label to be attached adhesively to non-magnetic surfaces.

Where can the labels be used?

They are designed for ammo cans, gun safes, reloading benches, storage cabinets, lockers, shelves, and ammunition organization systems. The ASA material is UV resistant, so the colors won't fade when used outdoors.